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<p>Cal is a state school. Not that being a state school should necessarily mean that a school is bad.</p>
<p>If you work in Silicon Valley, you’ll likely work with a lot of Berkeley graduates, but also a lot of graduates from less selective UCs like Santa Cruz, and CSUs like San Jose State.</p>
<p>Also, technical support can involve considerable engineering or CS expertise, depending on the nature of the product and the customer. Obviously, front line support for cheap desktop computer buyers who broke the computer’s cup holder does not require such expertise, but if your product’s customer base is a technical audience, you will need the technical expertise to answer their questions.</p>