ACT lost my daughter's scores

Has anyone else had experience with the ACT losing an entire set of scores? My daughter took this Dec 10 2016 then again with her school in February. Her first set was superior to the second attempt and both together help her superscore. She has contacted the ACT two times in the last week to get them to find her scores which she was able to view online through May 2017. They still can’t find them. Clearly they somehow erased her account. Any ideas???