<p>Son is using the correct name and password but it's not working.</p>
<p>Has his ONYEN password expired? I know the first time mine expired I couldn’t log into anything and I couldn’t figure out why. If not…ConnectCarolina has been known to not have all the bugs worked out of it yet so I’d try again tomorrow, then call ITS if still no luck.</p>
<p>I had trouble checking my housing but that’s about it :)</p>
<p>Sent from my M860 using CC App</p>
<p>It’s still saying username or password is incorrect (even though they are correct). Guess its time to call the helpline.<br>
Thanks.</p>