Applied one week ago, still no email from Tufts?

My D submitted her app a week ago, Dec. 29, and was sent a receipt from Common App. She has not received any communication from Tufts. Is this usual, or should she contact someone?

I would greatly appreciate a response. My D is getting very worried but doesn’t want to appear to be making fuss so she doesn’t want to contact the AO yet.

So I did the mom thing and called, but I didn’t tell her. They resent it immediately. She definitely never received first time, and Tufts said its sometimes because Gmail gets sent to spam. They also said they had 700 emails from over the holiday break, so I am glad I called, because she might have missed the interview request deadline. Apparently quite a few people are having this problem, so I am posting this for the benefit of others.