I think it’s safe to say the ACT people either don’t always know what’s happening, or they don’t always shoot straight with you. Several people have had their scores show up online first and several (including me) have seen them in the mail first. I was literally told my test had not been scored yet on Thursday of this week, resigning myself to another week or so of agony. I get home Friday and the score report is in the mail.
Check both places, it seems to be a crapshoot.