The moral of this story is to teach self-advocacy to your kids. College health services are not there for chronic care. They are patch 'em up, send 'em off centers. They can also function as triage centers to ship really sick kids off to the hospital. But kids need to be persistent when something doesn’t seem right, as they aren’t set up to diagnose serious health problems.
When my daughter was a senior, she developed a severe ache in her right arm. It worsened over a couple of days and she went to health services. They brushed her off and said it was likely an overuse injury, as she had just begun lifting weights. The following day, she was in agony and she noticed that her right arm appeared to be swollen. She consulted Dr. Google, went back to health services, and insisted that they measure her arms and compare the measurements. They did so and immediately put her into a campus police car and sent her to the ER. She had a DVT in her subclavian vein and spent two days in the ICU.