<p>You are right, kelsmom. I have a saying I use in my office when the staff become overly frustrated…98% of our students are wonderful every time we process their aid…1% are truly confused and are honestly seeking answers, they aren’t realy trying to be pains or difficult, just understand the process…0.5% aren’t sure what questions they have so it seems like they are being difficult when that isn’t their intention and 0.5% are purposely being difficult and short. It always helps us keep our frustrations in check.</p>