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[quote]
The initiative to gain market share when possible I mention is just one possible way of achieving an increase in shareholder wealth. By no means did I mean to imply that it was the only way or that it was the best way. I said this in the context of responding to Vector's post regarding pepsi/coke living happily ever after.</p>
<p>I think there's a misunderstanding with what you think I'm trying to portray. I'm not sure how I can make my stance any more clear. When I say, "When possible", it's assuming you have a rational opportunity to directly take on a competitor and gain market share. Typically, increased market share also increases EVA and shareholder wealth.
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The best way to gain market share is to increase the size of the market. I understand what you're saying, but even industries that reached a saturation point and started jockeying for position (oil) started to see growth (increased demand in current markets, rise of China and India) when it was unexpected by analysts and commentators.</p>
<p>When I say "war" I don't mean a price war either, a price war is generally the last resort unless price reductions are a selling point of one of the businesses involved in the hypothetical situation (etailers are the most recent example I can think of). Whatever was being referenced in the OP has more to do with less than savory tactics, not price wars.</p>
<p>Of course there are a multitude of options, but I also noticed you nonchalantly threw aside the idea of customer service. From a corporate standpoint, investments in CS infrastructure are proving to become vital amongst some of the larger industries that haven't been able to find ways (sometimes due solely to saturation) to grow markets, like b&m retail and telecommunications. The cost of gaining a new customer in the cellphone industry iirc from some analytics that are a few years old was estimated to be ~$300. Even if you consider that a cost of doing business, CSR issues have (and are) resulting in legislation and regulation, which is incredibly costly.</p>
<p>Dell reached a point of no growth not that long ago, and probably their single most successful initiative was an overhaul of their customer service infrastructure on their website. They're still in trouble, but direct response seemed to quiet the "Dell sucks" choir for a time, which helped sales.</p>
<p>Adobe has been experiencing rapid growth but restrictive DRM is starting to turn people away from them, and incompetent customer service (something they were never known for) is resulting in ire from early adopters--which is a tremendous problem for a company that survives by releasing updated versions of the same thing over and over again to the same people. It never hurts to be customer-centric, even if it is a ******** facade.</p>