I uploaded all required tax documents the second week of February. But I just found out they failed to verify the most important ones - the parental W2 and 1040. Arrrgh! Two schools’ deadlines are passing in the next two hours and another’s is tomorrow. I tried to contact College Board through their contact form and it’s broken. So they advise to call them tomorrow. Any words of wisdom? How could College Board fail to contact me if there was a problem? They verified my kid’s docs no problem. Very weird.
Well good luck. I have tried to contact them about two dozen times over the course of the past week and all I get is a busy-signal-disconnect after listening to all the initial messages. I then tried to send emails-which generated error messages. So, I’m just going on faith that the colleges must know there’s a problem. In other words, I give up.
The schools are aware of the issues. If you uploaded the doc’s in early February, that date will be indicated, even if processing is delayed.
Your other alternative is to contact the schools directly and ask them what they want you to do.
On IDOC site: "We anticipate that it will take 8-10 business days to fully process your documents. Colleges and universities will use the date your information was uploaded or delivered by mail/courier to determine whether you have met their deadlines. Your financial aid application will not be affected by the extended processing time.
As of 3/3, we are processing documents that were electronically uploaded or delivered by mail/courier through 2/18."
Well they’re over 10 business days for me. Making me jumpy.
uploaded on 2/17; finally processed and delivered on 3/4/2015. That is about 11 business days or 15 calendar days. There may be a gap between tracking and actually completion. They split up the Schedules from the 1040.
@Sid2015 Thank you very much. On a parallel track I contacted DS1’s schools and they all told me to calm down. But the biggest reassurance was it wouldn’t affect review of admissions material. The wording at one school’s Fin Aid site was ambiguous as they said they could not review the application if the tax docs were not turned in and on time. That would have been a soul crusher with kiddo having put so much work into the apps only to get excluded for College Board’s slowness.
Uploaded my daughter’s docs on 2/7. As of today, 3/11, the docs have not been processed or made available to schools. I have called eight times, written four emails, written on facebook and twitter; had my case accelerated four times. All baloney. I called the two colleges: BOTH said they are now preparing financial aid awards FOR THOSE FOR WHOM THEY HAVE INFORMATION. That would not be my daughter! College Board’s handling of this is a JOKE. I have never gotten a call back, nor an email. I don’t believe what they are telling me. their statement that it is taking 8-10 days is a lie. They have had my documents for 31 days.
Send the documents directly to the schools, via overnight FedEx, whether they ask for them that way or not. You can explain that you don’t want your daughter’s chances at financial aid sabotaged by the incompetence and mismanagement that is the College Board.
It’s a terrible service that makes an anxious time for families even more anxious. I sure do hope colleges are paying attention. Time to find another company.
@tookybird I hear ya! I just checked and mine are still not processed. Approaching 30 days.
I agree with MiddKid. It certainly will give you peace of mind. Several years back when my oldest’s college needed some financial document, we sent it certified mail. We had sent it previously, but the school claimed not to have it. Sending it certified allowed us to know when it arrived and gave us an actual name of someone who signed for it:).