<p>The young clerks made jokes about him to the best of their clerky wit, and told before his face all sorts of stories of their own invention about him. They would enquire when the wedding was to take place, or would scatter bits of paper on his head, calling them snow. In the midst of all this teasing, Akaky Akakyevitch never answered a word. Only when they jolted his arm and prevented him from going on with his work would he cry out, "Leave me alone! Why do you insult me?" There was something strange in the words and in the voice in which they were uttered, so that one young clerk, new to the office, was cut to the heart, and in those words thought that he heard others: "I am your brother."</p>
<ol>
<li><p>The narrator's attitude toward the young clerks in Akaky's office is primarily one of
A) disapproval of their cruelty
B) annoyance with their disrespect for supervisors
C) dissatisfaction with their laziness
D) mock sympathy for their lack of challenges
E) amusement over their antics</p></li>
<li><p>The clerk who is "new to the office" responds to Akaky's words with
A) confusion
B) sarcasm
C) disbelief
D) fear
E) compassion</p></li>
</ol>
<p>Additional question: how can the clerk mishear one thing for a completely different thing? And for what reason is he "cut to the heart"?</p>
<p>This paragraph is from Practice test 7 in BB btw.</p>
<p>Thanks a lot.</p>