CSS Noncustodial waiver form- problem

So recently I applied for the Noncustodial parent profile waiver form and I submitted a statement stating that my mother refuses to give us any information and claims she does not have her tax forms.
With that, the financial aid office replied back saying that due to my recent contact with her I am not eligible for the waiver and expects me to fill it out by today, (gave me only two days).
I honestly feel like they overlooked everything I sent them because I clearly stated that she refuses to give up any information, god knows why, and I do not see how I will ever fill out the form…
What should I do? I feel like I bothered them far too much and I really do not want to be rejected because of how much my dad doesnt make…
Im so sad and disappointed… :frowning: