Hey guys. My dad is the non-custodial parent filling out the CSS profile for me and my sister (also applying for college). He was able to make an account through the College Board and successfully turn in my profile, but when he was to start a profile for my sister, he wasn’t able to. It just shows my application, and that it was submitted. There’s no option to turn in an application for my sister. When he tried to make a separate account so he could try to fill her’s out, it said that he wasn’t able to since his account exists already. How can he fill out a CSS profile for my sister when he has already filled one out for me? Dad is super lost right now and so am I, any help would be appreciated.
The quickest way for him to get answers is to login to his account and select the help button and select chat. A representative will come on and will hopefully be able to help. Alternatively, he could phone in.
I just went through the non-custodial thing with CSS and it is not intuitive at all. Best of luck to your dad.