CSS Profile Help.

Paying for College
1

Good day. I recently completed my css profile along with my ncp css profile. Now here’s what happened. Previous to this i had struggled to get the NCP email as all id get was an email that said " one of you childs college needs your info then gives steps telling you to go to college board and sign up" they said the NCP would recieve an email with password but never got that. Now I was told I had to create two separate accounts which i did and when one was I done I reached a section on the other where if i i put one parent the “Application message” would come signalling i had to get the email and again that first message came nothing new. As such they told me I had to do a work around and one parent on one profile and I did, it let me put in the info, after all that i hassle I sent my two created Css profiles to the schools and after a while one of my colleges told me I had done it incorrectly and instead of having a ncp & cp I had to custodial parents. They told me to contact CB but they have not responded. Can anyone help me? Will I be able to get a refund for the 2nd profile? This whole process is just! Thank you