CSS Profile not recieved

Hello! I was a transfer applicant and I just received my acceptance an hour ago. Unfortunately, Northeastern seems not to have received my CSS Profile, which the Profile says was sent out on 3/17. I have already e-mailed my financial aid counselor, but I was wondering if anyone else had had any experience with this issue. Do I still have a chance of receiving financial aid? I love Northeastern, and they gave me a scholarship of 5,000, but I cannot afford to attend without aid.

I would highly recommend calling the aid office. In my experience, they take a really long time to respond to e-mail if at all, but over the phone I get my questions answered almost immediately.