I wonder if our visit to Wash U was after your note to the admissions office. The WashU presentation and tour was by far the worst one we experienced but the student reps were the polar opposite of what you’re describing. Unfortunately, I think they were going for down to earth or relatable when they picked the student speakers but instead of down to earth they just came across as clueless at best, gormless at worst. The female student that spoke for approximately half of the info session went on and on about how much hand holding she needed from her three (?!?) kind advisors, how many stumbles she had, etc. It wasn’t endearing, unfortunately, and her snorting and sucking in spit occasionally during her talk didn’t make it better. Halfway through I wondered if this was a Saturday Night Live parody rather than an actual student. It sure wasn’t a student my kid wanted as a peer or friend.
Sadly, the tour leader wasn’t much more impressive and by the end of it I couldn’t even convince my kid to stick around another hour to eat lunch.
It’s got to be difficult for admissions offices to find student reps who are the right balance of relatable but also inspiring and at least a bit impressive.