All these situations need to be reported to the school. When we were looking at boarding schools, my kid and I had an odd interviewer. I wrote a note and got another interview. The AO set up a meeting on a Saturday for us. Though my kid was turned off at that point, the message was passed along. It’s really important to have people in these positions who have basic manners and can communicate the answers to basic questions and get back on others. If the representative is rude, ask for someone else before moving on. Otherwise, that person will continue to misinform/turn off other candidates.