Maybe I’m arguing semantics, but I just looked up question 45i, and it says not to include any untaxed income including SS Benefits. Since my benefits were untaxed, they meet that requirement. It doesn’t say any untaxed income that may be taxable, but was not taxed.
thumper1- yes, I used that wording because the rep at student aid on the web call center used it. You are right that it may be human error. I hope that is the case.