@MelsaManton my kid had a small merit award and a Direct Loan when she was in college. We actually got an email from the school saying both had been cancelled. Say what?? Kid was on the phone first thing Monday morning (these things always seem to happen on weekends). It was an error…someone goofed. By the end of the business day on Monday, it was all corrected…and those two little money things were added back in.
Human error. Folks make mistakes.