<p>I found out today that my laptop has a virus(or maybe more than one). I did the norton check and it said that no virus is detected. However, there's constantly a pop-up on my desktop that says that there is. I can't go online since something is blocking my homepage. I think it's spyware. How do I get rid of it? ALso, why won't norton antivirus do anything to help?</p>
<p>please help.</p>
<p>Boot in safe-mode and download a spyware remover.</p>
<p>yeah - go into safe mode "with networking" - that should hopefully allow you to get online. Then go to an online scan website (like <a href="http://housecall.trendmicro.com%5B/url%5D">http://housecall.trendmicro.com</a> or <a href="http://vil.nai.com/vil/stinger%5B/url%5D">http://vil.nai.com/vil/stinger</a>) <---- you need to download stinger</p>
<p>also download Ad-aware and Spybot, and run those.</p>