Help!!! ACT cancelled registration due to no photo!

The deadline to upload photo was yesterday Friday February 2nd. With my purse being stolen a few days before and all the stress of having to replace everything we forgot to upload my sons photo! I’m sick to my stomach as my son has prepared so hard for this. We’ve uploaded photo today but it says his registration is cancelled. Does anyone know if I contact the office Monday they will work with us and fix his registration status? Has this happened to anyone!
Any info will help thank you!

Certainly call on Monday. I’m not sure how standby works, but you might look into that. I hope it’s not his last opportunity to test.

Something sort of similar. S was slotted to take June of junior year. Plan was to have all testing done by beginning of senior year.

I’d signed him up, printed the ticket, had him charge us calculator, ID ready to go etc. He left in the morning, arriving early and waited in his car for a bit. He went to check in.

The problem: I had inadvertently printed out the SAT subject test ticket. There was no time to fix it, and he was turned away at the door.

I felt awful. He was bummed. I’d recently returned to the work force after a 20 year break which added to my guilt.

He’d have to wait until after summer next fall to take the test again. I ended signing him up for both Fall sittings Sept, Oct and maybe even Dec.

He took it that Sept with little additional prep and scored a 35. In the end, we agreed it was time for him to take more responsibility and for me to step back. He was used to me doing so much and he didn’t even think to check the ticket.

Get a copy of the police report to send to the ACT people so they know your story is truthful.

I am a worry wart. We uploaded S17’s photo when we did the original registration and printed out three tickets (one for me, one for him and one for the bulletin board.