Help with admissison acceptance form

Hey! So, I got wait-listed to Syracuse University and a few days ago I got a letter saying that I got admitted but, I had to first submit my admission acceptance form (AAF) to reserve a place in fall 2017.

So I was going through the process of the whole thing until I had to set up a new proxy account for my parents. Whenever I hit add account an error occurs and I can’t continue.

I cant seem to figure out what to do,so if anybody knows how to help me, please do!
Thank you!!