<p>Did they cash your money? Maybe you can see if you get anywhere by saying THAT was "accepting the contract."</p>
<p>When you call them, emphasize that you paid for everything properly, all before the deadline, which was a way of "accepting" and keeping your contract. When you call, if possible have the date of the monetary transaction,whether it was by check or Visa, etc. (date is helpful, not essential, so don't spend all day looking for it..). </p>
<p>It's not much but that monetary transaction (and perhaps the online signatures) are your best argument that you were trying to "accept the contract" that day.</p>
<p>Tell them, "My real error was how I processed the website, for which I'm sorry." but the fact that you paid that day proves you accepted the contract. It's a thin straw, but try it. Ask to talk to supervisors, etc.</p>
<p>PS, also mention that you filed the online signatures; maybe they have those on record? What did that mean, if not that you were accepting the contract.</p>
<p>WHen you phone, immediately try to get the other person on the phone onside with you. Say you have a problem, and you heard she's the problem solver, so perhaps together the two of you can solve it. If she ends up saying no, keep going up higher til you find someone who can say yes (general rule for dealing with bureaucracies). Good luck.</p>
<p>I suggest, though not all would agree, that this is important enough to make the call in front of one of your parents. If the call goes South, your parent might jump onto the phone. Again, not all would agree but for serious things like this, I try to let my kid handle it first, but will back him up if it doesn't work. It's easy for a school clerk to brush off a kid, harder a parent. </p>
<p>At the very least, clue your parents in on what's happening here before you call, and say this is how you'll handle it; could they listen in the same room, please, just for moral support.</p>