<p>Most of these responses are right to a large degree, but I would add this:</p>
<p>1) While the bureaucracy is annoying, and customer service is poor, it does teach you valuable lessons about how to deal with such a bureaucracy. You learn how to figure out who has the power to give you what you want, how to go about approaching them, how to learn the rule systems that govern a bureaucracy and how to "play the game" to optimize things for yourself. A lot of valuable lessons, that you might wish you don't HAVE to learn (and i'd agree), but are nevertheless worthwhile.</p>
<p>2) There ARE things about the columbia administration that run surprisingly smoothly, contrary to public opinion. </p>
<p>Example 1: The registrar will print and give you a transcript on the spot, you don't need to put in an order (unless you want them to mail a bunch of them to some addresses you list - which they do over the web, same-day). Barnard's registrar, by contrast, tells you they'll get around to it sometime within X business days. </p>
<p>Example 2: the Housing office runs like clockwork, servicing housing for ~5300 students with about 3 full-time employees (and more during room selection, obviously). they have a ton of info available online, a lot of request forms and processing online, forums, room selection systems, etc. and very friendly staff who'll go the extra mile.</p>
<p>This is not to say that all of Columbia is like that, i'm just pointing out there are highlights too.</p>
<p>3) To answer the original question, Columbia DOES care more about its undergraduates than an institution like Harvard, whose reputation is deserved according to most of the friends I have there. The core is a demonstration of this, because they put so much energy and resources (and promotion) into developing and executing it. Undergraduates have the prime housing relative to campus locations, and in the past two decades have had several swaps where they take a better-located building away from grad programs (like East Campus, a modern 20-story skyscraper overlooking morningside park and most of manhattan), and in exchange give the grad programs poorer housing in poorer locations (like Harmony Hall, on 110th st, a prewar building with really small rooms). They give undergrads priority on a lot of things, perhaps not as much as a college-dominated or college-only institution like a Princeton or Dartmouth, but certainly better or comparable to other large peer universities.</p>
<p>Hope that helps,
D</p>