<p>Jake - if they don't have any of the four, could it be that they are just very behind in opening mail and logging stuff in? It does seem bizarre to think they could lose all four, unless they all arrived the same day and a bag of mail went astray. See if you can resend things, or fax things; ask if you should do so right away or wait until mail is logged in. If it isn't ED/EA, you do have time....</p>