IDOC - Processed Documents Still Showing Up As Required?

I uploaded my dependent student verification thing but it is still showing up as required? All my other documents have been processed, so this is a bit confusing…?

Anyone?

How long ago did you upload it? I had some trouble with mine and I used the IDOC help chat and they explained what I needed to do, try that maybe?

Is it still showing up as still required on IDOC or on a specific school portal? Do you know if the school uses IDOC or just CSS? It’s very cumbersome for some schools. We spend at least half an hour on this mess every day for some schools, reposting documents and faxing, and re-emailing.

Thanks guys, it all cleared eventually. I think they might just have been slow to sort through it.