IRS will not send nonfiling letter for financial aid

I am having a problem obtaining a nonfiling letter from the IRS for my financial aid. I have never worked and I do not have any credit cards or loans. Non of the questions on the 1040 apply except the box asking for a non filing transcript. I sent it in signed with my social security number and a letter of explanation. I received a letter back asking me to fill out information that I cannot fill out!!! Help!

You don’t send a 1040 to get a non-filing letter, you send form 4506-T

There was an announcement yesterday that students should inquire if their school will accept different documents for this requirement.