Is anyone even checking the ugrad-confirm@columbia.edu email?

Hello friends,

I had to email them in regards to an important request almost 2 weeks ago but I have heard no reply. My mentor sent them an email more than 2 weeks ago and he has not heard any response either.

Has anyone heard back from the columbia email: “ugrad-confirm@columbia.edu” email yet because it seems like there might be a problem?

Thank you,