Missing ACT scores

My daughter has taken the ACT three times and one of her scores is incorrectly recorded/missing. Her first score is correct; her second score is recorded on the date she actually took the ACT for the third time (it’s her lowest score), and the third and highest score is missing!

Has anyone else ever had this happen? I am wondering if I should call ACT. It’s a huge difference in scores!

You definitely should call. Some set of tests must be missing. They need to find them.