<p>Here it is January 17th and scores from my son's December 6th SAT are still not available. They were supposed to be available online on December 25th. I've called twice. Nobody at the Collegeboard can/will do anything about it or explain anything about it. Has anybody else had this problem? Any suggestions?</p>
<p>I went through this once with my older son's SAT test 4 years ago. I wasted so much time trying to reach a supervisor, or someone who could figure out why my son did not have his scores. We did get them about 3 weeks late. They just showed up online. I don't know why we had to wait. I wish I had answers. I just kept getting the same message about how they have XYZ weeks to get the scores to you before they investigate. In other words, I got nowhere with the CB by phone, but the scores did come out.</p>
<p>We had the same issue with DD's last SAT in 2002. Hers was the batch of SAT scores that were not correctly reported to the schools. Some old timers here may remember that. She took the SAT in Sept in time for her EA applications. The results were VERY late...weeks and weeks. Eventually they got posted. The College Board was less than helpful.</p>
<p>We had this problem with D's scores several years ago. To say that College Board was less than helpful is an understatement; they seemed to be making it up as they went along. We were told several different stories over the course of more than a month. Various supervisors gave us dates when the scores would be available and when the scores were not, in fact, available, they gave no explanation and denied that the dates had been offered in the first place. </p>
<p>If you go to this link ( Contact</a> Us ) and scroll almost all the way down, you will find a list of the Educational Testing Service's regional offices and contact info. I telephoned our regional office and, as nicely as possible, explained the situation. I got through to a regional official who was was extremely helpful (I had names, dates, and the weird explanations I'd been given up to that point.) and he intervened on D's behalf. The scores were miraculously found within a couple of days.</p>
<p>CCSurfer: I will try the regional office as you suggested next week. Thanks for the idea.</p>
<p>Called and spoke with a supervisor. Still, nada, zero, zip and zilch!</p>
<p>Oh my! Is your son a senior?</p>
<p>HighlandMom: Yes, he is a senior!</p>
<p>I would contact the colleges where he's applied ASAP to let them know of the situation. At least they'll see that you're intentional - whether it helps the situation remains to be seen. Sigh...</p>
<p>So sorry that phoning the regional office didn't work for you. I was lucky enough to be put through to a high level person in the local office and he was willing to phone the folks who deal with the scores and ask them what was going on. I suspect that taking care of the situation went over the heads of the folks who answer the phones and involved a high level ETS person talking with a high level CB person. Having the regional ETS employee calling had more of an impact on College Board than having me call College Board. Would the regional person you talked to be willing to make a few calls on your behalf, or did they just blow you off? Also, at this point, it might make sense for you hs GC or principal to get involved and make some calls.</p>
<p>HighlandMom: Calling the colleges seems like a good idea. I'll give that a try. Thanks!</p>
<p>CCSurfer: Well, it was worth a shot. The supervisor told me the same things as the other representatives I had spoken with. They seem to have a script and stick to it. No info at all on the reason for the delay, no idea of when they will have the scores...no nothing! He said the only thing he can do is email the scoring center telling them that I called again. This is unbelievably poor service. I told him that it could make the difference between getting in or not getting in. It was like talking to a wall.</p>
<p>Get HS guidance involved. They have numbers and contacts not available to parents, in my experience.</p>
<p>sunnyflorida: I didn't realize that the guidance counselor could help. Thanks. I'll call her tomorrow.</p>
<p>It sounds like it's time to go to the consumer affairs person at your local TV station. Those people are very good at embarrassing uncooperative firms into doing what you need. Also, it's unfortunate that there doesn't seem to be any way to embarrass College Board into reasonable behavior. Hopefully your guidance counselor has access to the special phone numbers.</p>
<p>In our experience, the colleges (even top ones) were very understanding about this. Call and explain the situation. Also, you can have test scores sent electronically to many schools, and can get them reported on a "rush" basis once they do come out. It costs more, and you have to check to see which of your colleges accepts rush reporting, but it may be worth it in your circumstance.</p>
<p>I've read that the College Board behaves this way when they suspect a student of cheating on the test, based on their statistical analysis. There are some hair-raising stories of people trying to fight this. It sounds like the College Board gets to be judge, jury, and executioner.</p>
<p>As another poster said, do keep a good record of all your calls. And check this article to see if it can help you figure out what's going on: Disputes</a> with ETS</p>
<p>Apparently, a test is reviewed if there is a significant increase in scores. I'm assuming that this is the reason for the delay since my son did a lot of reviewing prior to the test which he had not done before. Thanks, Calreader, for the link. This will be helpful for lots of folks.</p>