Like I said…contact the school. You cannot make an ED2 matriculation decision without a financial aid award. The school will tell you what to do. then contact those third party folks again…and ask them politely to get this info to the school asap.
And FYI…YOU cannot complete a non-custodial parent profile. The link to do so is sent to the non-custodial parent…who either must complete the form…or you need that waiver.