Have your friend read these tips:
http://talk.collegeconfidential.com/college-essays/2003258-essay-tips-to-consider.html#latest
It does sound like making excuses, to be honest.
Have your friend read these tips:
http://talk.collegeconfidential.com/college-essays/2003258-essay-tips-to-consider.html#latest
It does sound like making excuses, to be honest.