No notifications?

College Confidential Community
21

I was able to locate a discussion board yesterday about a vBulletin forum having issues with notification e-mails. His diagnostic results were even the same (i.e. everything was supposedly fine, but not all members were getting their mails). Sadly, no one answered his question as to why it seemed to be hit or miss :frowning:

Thanks for the input, jym626. I’ll continue to look into this with our techs.

Oddly, I keep getting notifications:

22

Thanks for continuing to work on it. I am still coming up empty…

23

Lenitus,
You might possibly have to contact the provider to unblock the domain and sender if it was accidentally “blacklisted”. Here is another notice I received from my professional listserv a while ago when this first started happening (note: the message I sent you above is more recent than this one. This may be old news)

**** what they explained is that if some posters decided they wanted to stop getting email notification or wanted to stop participating on the list, instead of unscubscribing or changing settings they simply earmarked the email as “spam” and it went to their spam folder. However, this caused other people with the same ISP to stop getting email b/c it was earmarked as “spam”. Hope this helps.

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I started a thread in the parents cafe to gather some data-- see if anyone else was having problems (since many dont look at these forums). I’ll report back here. Please dont delete the thread!

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Lenitus, Crypticmoss, etc,
Here’s the thread I started <a href=“http://talk.collegeconfidential.com/parent-cafe/777862-gathering-info-cc-tecchie-repair-guys-anyone-still-having-technical-issues.html[/url]”>http://talk.collegeconfidential.com/parent-cafe/777862-gathering-info-cc-tecchie-repair-guys-anyone-still-having-technical-issues.html&lt;/a&gt;
apparently other posters are still having problems with auto email notification and some also have problems with auto PM notification. Thanks for your continued help in fixing this!

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Thanks for the detective work, jym :slight_smile:

We’ll keep you updated on this. Sorry…trying to schedule time with the guys who handle the e-mail servers here.

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My pleasure-- its partially self-serving. I want the autonotification back :slight_smile:

Do read that other thread I started. Several problems are being identified.

28

So we are still seeing the issue? We moved the email processing on a much more stable environment this week. That should have fixed the issues but there may be something else going on. We will continue looking at this.

Please continue reporting issues as you see them. We are trying to make CC the best user experience that we can and you (the user) play a big part in that.

29

yes still no email notification of new posts

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YES- the problem still exists along, apparently, with several others. Please read this thread for reports of problems <a href=“http://talk.collegeconfidential.com/parent-cafe/777862-gathering-info-cc-tecchie-repair-guys-anyone-still-having-technical-issues.html[/url]”>http://talk.collegeconfidential.com/parent-cafe/777862-gathering-info-cc-tecchie-repair-guys-anyone-still-having-technical-issues.html&lt;/a&gt;

And yes-- still no auto email notification

31

Are email notifications gone forever? :frowning:

32

There was supposed to be another computer update last night (?? IIRC) – willit fix this, and the PM notification??? Help…

33

I have tracked down the source of the email issues. So far the list of affected domains is:

comcast.net

The resolution of the issue resides with our email delivery provider and I am working with them to resolve the issue. I will update you when I have more information. Thank you for your patience in this matter.

34

The folks who handle our outgoing email delivery worked this weekend to make some improvements to their email system which will hopefully improve the delivery of talk email to the affected domains. Those domains are:

comcast.net

If your email uses another domain and you are having difficulty receiving talk emails please let me know and I will add it to the list. They are personally calling each provider to work to get the email unblocked.

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Any update???

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apparently not :frowning:

I keep forgetting to check for updates on this thread…I’m so used to relying on email notifications!

37

The email policies of each service provider (such as aol, comcast, cox, etc) are up to them to determine. At this point our email delivery provider is working with each of these providers to encourage them to accept our email. But the process is slow and different for each provider. We have very little control over how these providers views email from this domain and we have taken the steps we can to improve the situation. The rest is up to aol, comcast and cox.

If you are wondering why this situation occurred, when we moved this forum to a new data center we essentially changed our identity to the outside world. It will take some time for the rest of the internet to associate our new location with us.

If you want to be of help in this struggle, you might try contacting you email provider and let them know that email you consider important is being blocked by them and that will probably have greater impact since you are a customer of these providers.

38

thanks, dkblinux.

As you see in the snipit I posted in post # 17, another listserv that I participate on has had similar issues. Apparently, if I understand correctly, the providers see this email as spam until it is correctly identified as email. Also, if someone decided they no longer want to get, for example, auto-notification and they label it as spam (in order to stop gettign the emails) instead of changing their settings, this has caused a big mess becuase again the provider then thinks the emails to everyone are spam. You might want to be sure to let all posters know that if they no longer want to get autonotification or notice of PMs they should NOT mark it as spam, but instead change their settings. In my other forums it was such a problem that posters were warned of possible loss of posting priviledges if they did that.

39

Its sure been a long time… like 2 months!!! Is this ever going to be fixed???

40

Thanks jym626 for your last post and you are absolutely correct that the problem is made worse if any CC user marks these emails as spam.

I will discuss the notification with Roger and Lenitus and let them handle it as they see fit. Good idea and thanks for suggesting it.

I will make an inquiry of our email delivery provider if they have had any response from the ISPs that are blocking our email. Since the resolution at this time rests in the hands of external ISPs, there is little we can do but be the squeaky wheel and wait.