Novanet problem

I received my login info today to check my application status and make sure all my documents made it. When I tried to set up my novanet account, it timed out and when I tried to create it again, then it said my username was already being used. I logged in with the password I put in the first time and the username they gave me and I got in, but there’s nothing in it. The entire page is blank. Did I mess it up when I didn’t finish creating or does everyone’s look like that?

Thanks