NYU Tisch- No receipt of cinema studies portfolio

Hey all- I am a RD applicant for NYU Tisch cinema studies. I completed the common app portion before the deadline, and also submitted my cinema studies portfolio supplement by email to kcs1@nyu.edu. I got a standard “out of office, will reply once winter break is over” reply. The new semester began, and still no actual reply. I then emailed the recruitment director on the website, patricia.decker@nyu.edu hoping to receive a reply around Jan 12 or so, and haven’t received one. I just sent another email today to her. Also, on NYU Albert the box next to my portfolio is unmarked. Is anyone else in this situation? I’m going to call the office as soon as they open to get some answers.