Online School Not Releasing Transcripts

OMGOMGOMG… I am freaking out…

So this year I am doing online school (k12) and they seem to have no experience regarding any application to BS. My guidance councilor and principal both say that they are not ‘responsible’ for releasing transcripts. The school has their own form which I have to fill out and then they will mail it to where ever I want (and even more frustrating is that there seems to be no person responsible for this; only a generic email). However, all the schools I am applying to have a transcript form that have questions and other things, and the ‘person’ who will send the grades will not fill that out, only mail the transcripts. And if only the transcripts are mailed, then I will be missing that checkmark on the application. And one school wants the principal/guidance councilor rec and transcripts merged into one rec. The problem is that my school seems to have no sense of unity and is so disjointed its not even funny (rly I am in tears after spending 3 hours being transferred all over the state)! And the deadline is so close (my school refused to answer my mails that I sent in November :(( ~X( ~X( !
The guidance counselor seems to have no idea what to do and was surprised that I was applying to BS! Apparently no one in this school has ever applied to private school… Ugh imagine if this was college apps…
Plus, the schools is maintain a stance that progress report grades are not ‘official’ and that they can’t release those… My semester ends on Jan 24!
I called some schools, telling them abt the progress report problem, but I didn’t know about the whole ‘only emailing transcripts’ thingy I ranted about above, so I didn’t ask abt that. Do you think it will not be polite to call all the schools again and ask this… I mean I just called them about transcripts and now I am calling again?

Anyone had any advice? Has anyone dealt with online school or something similar?
RIP Application :(( :(( :((

It sounds like time to get a parent involved to ensure that the school sends your transcripts.