Orientation

I have a friend who recently experienced a death in the immediate family and won’t be able to attend her scheduled orientation date due to leaving the state to attend the funeral. She has tried to see if there is anything she could do, such as meeting with her advisor in person before she has to leave so that she can register and do what she has to there. Has this happened to anyone else? Has anyone not been able to attend orientation and if so what did you do/what happened?