OSU is saying they don't have my transcript or test scores?

I sent my transcript through Parchment through the Common App on September 19th. It’s not a delay on the Common App’s part because I also applied to UofM and Michigan has my transcript AND my recent ACT scores. I submitted the application for both places on September 29th and got an email from OSU giving me my buckeye link account info a couple days later. Does it just take a long time for stuff to be updated with OSU or should I contact the school?

@ zippytatiana - Call TOSU