Phone Interview Tips?

I’m a sophomore in college and spent much of winter break applying to summer internships. Today I got my first interview offer (side note – the organization is not one I think I actually applied to; I had talked to a young alumna from my university a while back and she said she was going to send my resume to a bunch of places she had connections to, so I assume that’s why they’re contacting me; not sure if that changes anything). I’m really excited that my resume was decent enough for them to want to consider me further, but I’m also really nervous because I’m not confident in my interviewing abilities!

The interview will take place this week over the phone. Even though a phone interview is not as personal, I think it has its pros because I’ll be able to have notes and my resume available for me to look at.

Any general/specific tips? What kinds of questions should I ask? What should I expect them to ask me? Thanks guys!

Speak clearly and confidently.

For the interview itself, you could ask things like what sort of interesting projects do people work on.

Try not to be nervous. I know, easier said than done. Don’t think of it as evaluative. I used to get caught up in the thought that I was being judged. They’re more accurately just trying to get to know you. Think of it as a conversation. Listen carefully and engage with the interviewer. If you think about your notes and your resume too much, they will distract you from the actual conversation.

I don’t know what questions they’ll have. They’ll probably want to talk about the position and learn why you might be interested in it. They’ll ask about the experiences on your resume. They might ask about your future goals and aspirations. They’ll probably want to see if you are mature and if you have a strong interest and desire to learn and work hard.

The notes are great for jotting down possible questions. Prepare a variety of questions in advance. They should be genuine questions and open-ended questions that will be informative to you and also show the interviewer that you’ve done some homework and you are truly interested. You don’t have to ask them all; just ask the ones that seem best and most relevant when you’re in the actual conversation.

My favorite closing question as an interviewee – “Does it appear to you that I have the qualifications that you are looking for?” I love this question for lots of reasons, but two are (1) you’ll probably go away with a better sense of where you stand than if you didn’t ask the question, and (2) if the interviewer sees and mentions a shortfall, you’ll have an opportunity to explain if you have experience or know-how they were not familiar with.

Good luck!

I do something similar: “Are there any last minute concerns or questions that I can address now?”

Incidentally, that one question in an on-campus interview just may be what got me the job I currently have lined up. I was doing a panel interview, and one interviewer that was silent the entire interview up to that point spoke up when I asked that question. He asked me some questions about my interests that weren’t covered in the rest of the interview, and when I went to the onsite the next week he mentioned that my answers to those interest questions were what made them feel I’d be a good fit for the team, and likewise what secured me an invitation to the on-site interview.

Though with this one you need to gauge the interviewer, and it’s usually easier to do that in person. I had one friend use this question at the end of an interview that didn’t go so well, and the interviewer responded along the lines of “Why? Is there something I should be concerned about?” If you’re not prepared for a potential response like that, I’d avoid this question. I only pull it out if I feel that the interview went fairly well, and have gotten some good responses to it even if I didn’t end up getting an offer.

Another good set of questions I like to ask: “Is there anything you think a new hire should know about working at [insert company]?” and “In your opinion, what is the best thing about working at [insert company]?”.

The answers to these can be very revealing, particularly if you get the opportunity to ask them to multiple interviewers individually. If you can ask multiple people, you’ll tend to start noticing some patterns to the answers that give you a very good idea of what it’s actually like working there, or at least the most prominent aspects. And if you can ask people individually, they tend to be more honest in mentioning any negatives because they don’t have the pressure of their coworkers/potentially boss right there.

As far as general phone interview advice, smile while you’re talking. That naturally perks up your voice. I used to be terrible at talking on the phone until I had to do multiple phone interviews and learned that trick to not sounding totally monotone on the phone. Also, if you can try to dress up in interview clothes before the call. At the very least try to put on a button down and maybe some dress pants. For me at least, it reminds me that this is a formal call and gets me in the right mindset.

Keep in mind that as much as they’re interviewing you, you’re also interviewing them. They’re trying to determine if you’re a fit for the position and team, while you’re trying to determine if this is the right opportunity for you. So on that note, while you want to stay formal you also don’t want to act completely differently than you normally do. If your personality doesn’t fit with the company culture, it’s probably not the best opportunity for you. Better to determine now that it’s not a fit than to fake your personality through the interview process and realize on the job that it’s not a fit.

Good luck!

It is possible that a phone interview might have “behavioral” questions. So you could try to think of several “situations” you were faced with that might fit into different behavioral type situations, and then the “actions” you took and the “end result”. If you aren’t familiar with behavioral or STAR interview questions, you could google this type of interview to help prepare. If you are familiar, just try to guess at what type of behavioral questions would be relevant for the type of job you are interviewing for. For example, for a financial position, they might say, “give me an example of a time that you demonstrated your analytical skills” of for a sales job they might say, “tell me about a time you went above and beyond to satisfy a client”.

@MITer94 @SoccerMomGenie @PhantomVirgo @Diana66

Thank you all so much for the advice! I had my interview last week and just got offered the position today. You guys are the best!! :slight_smile:

(and @anyone else who reads this thread in the future: this was REALLY GOOD advice!!)

@Ranza123 Congratulations!! :slight_smile: