<p>As a 20-year employee for a major airline, I feel the urge to chime in here in defense of my industry. (said with a smile; not feeling completely defensive!)</p>
<p>Airlines are in business to make money, of course, and they're subject to all sorts of nebulous rules about all sorts of things you may not imagine. Both of these facts can make travel difficult for musicians.</p>
<p>Naturally, airlines can't just give their seats away to people's instruments; they've got to keep their seats open in hopes of selling them. The airline doesn't care if it's a person or an instrument in the seat, but I do understand why one wouldn't want to double their cost of travel. Still, it's unrealistic to think that this is the airline's problem.</p>
<p>I don't know if you've read much about the airline industry since 9/11, but all major airlines have been in deep do-do for some time now (with the exception of Southwest, but mainly because they lucked out with longer fuel hedges than the rest of the airlines -- their hedges have all but expired now, so they're starting to feel the pinch as well). For a few years, all of the majors except American and Continental were in bankruptcy. Huge numbers of employees at all major airlines have been laid off, and most of those who have kept their jobs have taken massive pay cuts, longer hours, and worse work rules. Airlines have been losing hundreds of millions of dollars each quarter. When I hear people complain about the prices or the service, I just scratch my head. Ticket prices have gone down in the twenty years I've been with my company, not up. It has often been cheaper to fly than it has been to drive because of the price of gas. Cheaper for the customer, that is. The airlines have been losing money because of high fuel prices and the inability to sell their product at higher prices, even though those higher prices are justified by significantly higher costs. Empty planes are too expensive to fly -- raise the ticket prices significantly, and people won't buy them -- keep the prices down, and people will buy them but even a full plane at those lower prices will fly at a loss! It's a quandary that the airlines have been dealing with for years now. Like any other money-losing company, they're working very hard to find just the right price strategy.</p>
<p>It would be very nice if passengers could count on the first class coat closets for instrument storage, but that's often problematic too. Most of the rules about storage, whether it's in the overhead bins, the coat closets, or at the seats, are directed by the Federal Aviation Administration, not the poor gate agents and flight attendants who are left to enforce them. One of the FAA rules for the coat closet is "no stacking." Another rule defines where crew luggage is to be placed. On nearly all airplanes, it goes in the coat closets. If crew luggage is in the coat closets, there's no room for a passenger's instrument -- because you're not allowed to stack things on top of each other.</p>
<p>When airlines began charging for checked baggage (I know it's controversial -- but they found that people won't pay for increased fares associated with the higher costs of operating and they're gushing money so fast that they can't stay in business -- so things like snacks, headphones, baggage, etc. now have price tags), more people began carrying-on baggage. More carry-on baggage means more rule enforcement and less flexibility about storage space. (Have you noticed how long it takes to deplane these days due to all that extra carry-on baggage?)</p>
<p>If one is flying out of a city without major carrier service (i.e. smaller airplanes to their destination or to a connecting city on the way to their destination), in most cases one can expect to relinquish control of their instrument at the gate -- unless one buys a seat for the instrument. The overhead bins on those planes simply aren't large enough for even a standard carry-on bag, so even those carry-on bags have to be put in the cargo hold. The coat closets are tiny and usually otherwise occupied.</p>
<p>A heads-up regarding checking your instrument -- those cargo bins are cold! (Even in the summer once the airplane reaches cruising altitude.) There is usually a small amount of heat ducted into the cargo area -- sometimes it's the "used" air from the passenger cabin that is circulated around the cargo bins before being ducted overboard. Cargo holds may run somewhere around 47 to 65 degrees. We all know what the cold can do to instruments. Also, if it's winter time, you can bet that your instrument will likely be sitting in the cold for some time before being loaded into the airplane. So good, sturdy, well-packed cases are a must.</p>
<p>I'm not saying that airline employees aren't rude or unaccommodating at times. I've seen it myself. But after reading some of the complaints on this thread, I’m thinking the airlines are getting a bad rap about some things that are not under their control. It is unfortunate that some of the rules are sometimes arbitrarily enforced, leaving the customer to blame the employee who tries to enforce them. Airlines are fined every day for various infractions... infractions that might seem totally silly to us.</p>
<p>Lost luggage, especially when it's a beloved instrument, and especially when it's needed for an audition or performance, is always a bummer and, yes, often the airline's fault. But another word of warning -- if you try to carry your instrument to the gate in an attempt to carry it on, only to find that the agent or flight attendant working that flight does not have space for it, you will increase your chances of "lost" luggage. Especially if you show up at the gate shortly before departure, and especially if you're getting on a small airplane with a large instrument. You see, if you "gatecheck" your instrument, especially at the last minute, you open yourself up to two problems. One, you must count on the people loading your airplane to see the instrument that was sent down separately for loading. There are procedures that should be followed, but by gatechecking, you increase the room for human error. Two, if you're getting on a smaller airplane to connect to a larger city, you run the risk of not having room in the small cargo hold at the last minute -- especially in the case of a large instrument. When the people loading the airplane see that there's no room, they follow their procedures to get the instrument to you on the next flight to your destination. But, at least at my airline, and probably at the others, there is no procedure for notifying you of this fact prior to departure. It would be too cumbersome and time consuming ... and on-time departures and arrivals are number one in customer priorities (behind safety, that is).</p>
<p>All that being said, another hint that might help ... If you can, try to find out ahead of time how full your flight is (maybe up to a half-day or a day before your flight, as seats continue to fill up right up to the last minute). If you find that your flight is quite full, you might assume that you’ll have more trouble taking your instrument on board. On the other hand, if you find that it’s relatively empty, you will also likely find that gate agents and flight attendants are far more accommodating – because they can be, considering all the extra room on board!</p>
<p>So, bottom line -- the best bet would be to buy a seat for large instruments. Barring that, show up early. Find out if your flight is pretty open. That might put your mind at ease. And, as others have said, plan to arrive at auditions several flights ahead of your scheduled audition time so that there is time to recover from instrument or passenger misconnects – or even bad weather that throws your flight off schedule.</p>
<p>Okay. Glad I got that off my chest. Remember ... airline folks are people too! ;-)</p>