Questions about ASU Online bachelors degrees

My daughter is looking into ASU online’s Software Engineering degree. Does anyone have any experiences to share? I’ve read some reviews (on other sites) that say ASU online financial dept forgets who you are as soon as they collect your $$$ & that teachers/academic advisors do not communicate with online students.

I did my MBA at ASU online. I did not have that experience. This was 10 years ago. The online program has expanded significantly since that time. That may be part of the problem.