<p>I am really frustrated with the admissions office at Tulane right now. My d was accepted there last fall and has not made a decision yet where to attend. She is going to the March honors weekend.</p>
<p>We have been watching Gibson to see what financial aid stuff was still needed, making sure it got there, just looking at the merit scholarship number again, etc. All of a sudden a week or so ago we could no longer log into Gibson and when we clicked the help button it said the email address was not found in the system.</p>
<p>I called yesterday. Before the young lady realized she was not supposed to give mom any information, she told me to check my D's tulane email account. I said she doesn't have a tulane email account. The admissions lady said yes she does, it is the preferred email account. I asked who created it, who made it preferred and why weren't we told about it? She didn't have any answers and wouldn't tell me the password to it or change it back to the regular email account.</p>
<p>Why would Tulane create an email account for my D and make it the preferred one without her knowledge or permission? And, why would they change the Gibson log in without telling her?</p>
<p>The lady said for my D to call them between 8 am and 5 pm to get this straightened out. She was not very helpful when I told her my d is in school from 8 am - 3:30 pm then immediately goes to track practice until 6 pm. How is my D supposed to call while they are open to fix a problem that wasn't her fault? I asked the admissions woman to email the information to my D's email and she said she only could to the preferred one, which is now the Tulane one, and we don't have the password for it.</p>
<p>I am almost frustrated enough to send my D somewhere else.</p>
<p>This is frustrating. But take a few deep breaths and look on the bright, bright side: she was accepted and she is getting paid to go. Not every student is so fortunate, believe me. Also, once she has made her decision, and if your DD decides to attend TU, she will never have to deal without he admissions office again. IMHO your daughter is in an enviable position.</p>
<p>What I would do is stop calling the nice young, but powerless, student who answers the phone to make spending money, and call/email my regional rep. I would cc the Director of Admissions as well.</p>
<p>they did this to us as well. i believe it is standard practice. my son took 5 minutes to get the password (while on lunch break or going to soccer practice, i can’t remember which), gave it to me and that was that. i suspect that your child’s information is better protected now than before.</p>
<p>i will have to look when i get home. i believe, once accepted into Tulane, you are given a new user name and password along with a new Tulane e-mail account. All this was needed to secure a date to the June orientation. the new user name and password are all that is needed to get on Gibson. i was able to get everything but the password from admissions. They would only give the password to my son.
the only thing that i was still not able to access was mytulane. i have not tried to access this lately. i believe i remember them saying that mytulane would not be available to my son until April or so.</p>
<p>We did not sign up for an orientation in June, so that was not the reason they changed my d’s email to a tulane one. She is signed up for an honors weekend, but not an orientation and she has not committed yet. </p>
<p>It is just annoying that they don’t send an email to the old email saying what they are doing and with the new password.</p>
<p>And, I am not sure why they do it to people that haven’t indicated they will definitely be students, either by committing or signing up for orientation.</p>
<p>My d emailed them last night about it and we haven’t heard back. She has absolutely no time while they are open to call them, unless she is late to a class or track practice and then gets penalized for that.</p>
<p>Can’t your daughter phone during her lunch hour? If she doesn’t have access to her cell at lunch, have her drop by her guidance counselor’s office & have them call while she is there so she can get the password.</p>
<p>mumof2, that is a good idea, I wonder if the admissions person would be able to tell the difference between a 17 yo voice and a 44 yo voice? It might be worth a shot.</p>
<p>MYmama, I will suggest to my d that she try to eat fast and then go call. They only have 25 minutes for 500 students to get through the lunch line (4 lunches, each have 500 people to go through). I don’t know if she can do it and have the time, and because she is an in season athlete with health issues I can’t ask her to skip lunch to do the call. But, if she can manage being one of the first ones through it might work.</p>