SAP appeal situation

I am a student at Atlanta technical college, and im in a fix right now so please hear me out. I turned in my 2nd SAP appeal on july 4th after i violated my previous one due to household issues, and because my dad couldn’t find his tax papers I had to turn in my financial aid on July 20th which was final day for payments. So on july 8th four days after i turn in my SAP appeal i received a email saying my 2nd SAP appeal was approved! So a day after I turned my financial aid in on july 21st i get a email saying my financial aid has been processed. I go to check what aid i have and instead i see none, add insult to injury it sasys i still was in violation of the previous appeal even though they sent a email saying it was approved. I called the school and they told me it could have been a “mistake” which would mean i spent all my time on that appeal for nothing. Is there something I can do about this?