SAT not having scores

Has anyone else ever had to deal with SAT scores not showing up
My son took the SAT on Nov 4 and the scores should have been posted before Thanksgiving (Nov 23)
A call to College Board says they can’t find the scores and were escalating it but it would be several days.

This is for National Merit FInalist and the last test date is now closed. Very concerned at this point.
Anyone who can help or if you have any advise on how to escalate this?