Scores Not Yet Available

<p>I took my SAT Subject Test on the 8th of Nov, my scores were supposed to be out out the 25th but whenever I log in it says that my scores are not yet available. It might be because I registered for two tests and only took one (I cancelled the other). I emailed them and their response was :</p>

<p>Your request has been forwarded to someone in our Escalations Department. You will receive an e-mail within seven to ten business days.</p>

<p>What does it mean? Is something wrong with my test?</p>