<p>Didn't UMW say they weren't putting freshmen in temporary triples this year? My S is in a temporary triple in Jefferson, but they only gave him the name of one roommate. How long does it normally take before the third person is moved out?</p>
<p>It was my understanding that freshmen would not be tripled. If he has only received the name of one roommate I would doubt there will be another. The room may be a designated temporary triple w/o a third person? </p>
<p>As far as how long? Many stay all year.</p>
<p>I contacted them and asked why my S was being billed for a double when he was assigned to a triple. Turns out it was a triple last year and they forgot to change the coding on the room to double for this year.</p>
<p>They also didn’t credit his account for his scholastic excellence award because he had unsatisfied student requirements for financial aid. The unsatisfied requirement was the On-Line Stafford Loan Entrance Counseling, which he didn’t do because we turned down the loan! </p>
<p>When I asked why he had to do the entrance counseling, the response was “We did update your loan status to “D” = declined and your entrance loan counseling on our requirement screen indicates “L” = loan declined or canceled. Since, we do not have access to your eaglelink student portal not sure what you are viewing.” The unsatisfied requirement was still there, so I sent them some screen prints from EagleLink and they finally fixed the problem.</p>
<p>Not terribly impressed so far…</p>
<p>They have never impressed me either. “Customer service” is not a concept that is widely understood. I have found that communication to the parents is not all is should be. Questions are not always answered in a timely or friendly manner. D wants to go back but I’ve tried to make it clear that transferring would be fine with me.</p>
<p>I’ve already planned to send a letter after graduation stating my desire to never ever receive any mail from them. I am paying for the education and once D graduates I do not plan to ever give them one thin dime.</p>
<p>They’ve already started hitting me up for donations. Um, my donation is called tuition…</p>
<p>I don’t want to tick anyone off until D is safely graduated. I throw those requests in the recycling without even opening them. I think it’s pretty darn nervy to ask for money when they know you are paying tuition. Or maybe that’s why my questions take so long to answer?</p>