<p>I found this online when I was looking for that site for the extra-long linens...remember that little catalog we got in the mail? </p>
<p>September 25, 2005</p>
<p>We received a post letter from "Residence Hall Linens" (web site <a href="http://www.uparents.com/linens/linens.aspx%5B/url%5D">http://www.uparents.com/linens/linens.aspx</a>) that looked like it was sponsored by University of California, Los Angeles (UCLA) to purchase bedding for my son's first year of college. I ordered the linens since in the letter, it stated that UCLA beds are a special size. This was the beginning of what I would like other parents to avoid at all costs.</p>
<p>This company is a scam. UCLA has no knowledge of this company. Furthermore, my order was incorrectly processed, the quality is absolute junk and I received the incorrect color and size of the linens.</p>
<p>The quality of the towels, bed sheets, robe, and comforter is so bad that the first laundry destroyed many of the items and the dyes leeched on all the washed clothes and even stained my laundry machine tub green. I have never purchased linens of such bad quality.</p>
<p>My son has to leave this week for his first year so I have no time to return the junk and have lost about $189.00 on products I would never recommend anyone buying.</p>
<p>Although there is a guarantee advertised on their web site, all my interactions were so bad that I don't trust that the company will return my money after I ship the junk back. I certainly don't want to risk more loss by pay shipping costs. Details:</p>
<p>1) When I placed my order for $189.00, I received NO confirmation of the order over the web nor in email. Clicking on the "submit" for payment button gave me no confirmation number to refer to when calling customer service. I then called the company 2 days in a row, many times during the day, to change the default Green color to Blue and was told that the order didn't go through because there was no record of it on their computers.</p>
<p>They used my name to try to find the order. Customer service operators stated that they left paper messages with the request to change the color from green to blue but had no way of electronically recording my calls. I was never called back. This is after I submitted my credit card information! Obviously every web consumers nightmare.</p>
<p>2) Although I was told the order didn't go through, the shipment unexpectedly arrived, with the incorrect color and then another set of problems started.</p>
<p>3) The size of the comforter advertised on the web was an Extra Long. I received a normal twin size. I only noticed after I washed it.</p>
<p>4) The comforter is junk. After I washed it in cold water, as usually done before first use, the green color from one side leeched into the cream on the other and what used to be cream became a puke green color.
Also, The polyester filling scrunched up and became totally uneven. I have never had this happen to any other comforters that I have been washing for many years now.</p>
<p>5) The "special size" of linens is standard extra-long twin. There is nothing special about UCLA bed sizes and I didn't need to special order anything! It would have been much cheaper for me to go to K-Mart and I would have purchased far better quality.</p>
<p>6) The "Blue Velvet" Robe, which required washing before first use, fell apart with a hole in the shoulder AFTER THE FIRST WASH! Also, threads started coming out at the seams.</p>
<p>7) The towel quality is very poor. They also lost lots of green dye and left a unusual amount of lint, becoming thin after the first wash. I have never had towels of such poor quality.</p>
<p>8) I left email and phone mail with staff and supervisors and no one returned email or phone calls.</p>
<p>Because I have no time left to return the awful merchandise and I refuse to risk losing more money on shipping fees to a company I don't trust, my son is going off to college with holes in his robe, a puky green comforter that is too short for his bed, and green bed sheets and towels that leech dye badly. I warned him not to wash the linens with ANY of his clothes since his clothes will all be puky green too - a challenge for any college kid to remember and certainly not something I have ever had to worry about before.</p>
<p>Any parents that are thinking about ordering from "Residence Hall Linens" should stop immediately and go to their normal linen outlet for much better quality stuff at much lower prices.</p>
<p>Marina </p>
<p>Well, I'm glad I went to Bed Bath and Beyond.</p>