<p>So continuing our nightmare with UT Knoxville part 20: we never received the financial aid package/letter. We called in late March and was told they weren't sent yet - expect very early April. I call today, April 8, and find, guess what? UT Knoxville "one-stop" support desk says in a cheery voice that since we didn't fill out the FAFSA we won't get a letter. What? No FAFSA? We submitted the FAFSA in January and six other schools had no issue with it. "Oh!" says cheery voice. "We don't have your D's social security number so we can't identify her FAFSA!!" Okay but she's got a Chancellor's Scholarship and is in the honors program and was admitted last October and NOW you tell me you don't have her social? "OH! Here it is on her high school transcripts!! You'll get a letter in her MYUTK account in a couple weeks!!!" Translation: all grants/scholarships beyond the Volunteer Scholarship were allocated and the Big Orange Screw of incompetent bureaucracy continues. There may be a pony in all that S**T somewhere but this is ridiculous.</p>