<p>My experience at the LACs and Ivies has been very good. The guides have been very kind as well as the office staffs. The one exception was a phone call to Harvard's office, but I don't blame the woman for being a little testy. On the Harvard suppliment there is question: "Have you had or have you arranged an interview? When? " Now, the instructions say that the applicant will be contacted for an interview, suggesting a passive role for the applicant. The use of "have you arranged" suggests a more active role for the applicant. When my D called to find out if she could arrange an interview, the office person was somewhat short with her. I suspect that myD was the 100th caller, and while that usually entitles you to win something at the radio station my D was probably one more irritant in an already busy day.</p>