Trying to send transcript from school to Parchment to Common App

Applying to College Common and Coalition Application
1

<p>It seems like I have set up my daughter's account on Parchment, as the records on Parchment show her school name. I have tried to order a transcript for submission to the Common App. The status on Parchment shows:</p>

<p>School is on hold. Your account is on hold pending action by your school administrator. Please contact your school to have the hold lifted.</p>

<p>I tried to reach the Guidance Counselor yesterday, but she hasn't responded. Does anyone have any idea what the system is waiting for? My daughter tried to pay the transcript fee at the school office, but the school office said that I need to do "something" online.</p>

2

<p>I was able to fix the problem by deleting the request and submitting it again. This won’t necessarily fix every unexplained hold, but it worked for me.</p>