University of Michigan Uniqname Setup

Hi everyone!
I just submitted my deposit at UMich and finally got the email with my OTID so I can set up my Uniqname. However when I get to step 2 and I type in everything correctly, a message pops up that says, “Could not verify eligibility based on provided information.” Does anyone have any advice on what to do? We already called the help desk and they said just call back later. Thanks!